Frequently Asked
Questions

VoiceTact is an enterprise AI voice intelligence platform that deploys AI-powered call agents designed to work like real office staff. Our agents handle inbound and outbound calls, bookings, customer support, lead qualification, and more — 24/7, without breaks.

VoiceTact is built for businesses of all sizes that handle customer calls — including healthcare clinics, restaurants, auto dealerships, salons, law firms, real estate agencies, and e-commerce brands. If your team answers phones, VoiceTact can handle it.

VoiceTact combines enterprise-grade voice AI with deep industry knowledge. Our agents come pre-trained with industry-specific scripts, integrate with your existing phone systems, and are continuously optimised through real-time analytics — delivering results from day one.

Yes. VoiceTact is a specialised AI voice product developed and maintained by VisionTact LLC, a US-based AI solutions company headquartered in Houston, TX.

Getting started is simple: choose your industry template, customise your agent's voice and knowledge base, then connect to your phone system. Most businesses are live within minutes. You can also book a personalised demo with our team to walk through your specific use case.

Yes. You can start a live voice demo instantly from our homepage — no signup required. Simply select an agent template (Salon, Medical, Auto, Restaurant) and experience a real conversation with an AI agent. For a full enterprise demo tailored to your business, contact our team.

Most agents can be deployed in under 30 minutes using our pre-built industry templates. Custom configurations with uploaded knowledge bases and personalised scripts typically take 1–2 business days depending on complexity.

No technical expertise is required. VoiceTact is designed for business owners and operations teams, not developers. Our no-code setup wizard guides you through every step, and our onboarding team is available to assist.

VoiceTact agents handle a comprehensive range of tasks: appointment scheduling and reminders, customer support and FAQ responses, inbound call answering, outbound lead follow-up, lead qualification and routing, order support, legal intake screening, voice surveys, and no-show recovery — all at scale, 24/7.

VoiceTact has industry-specific agents for Healthcare, Restaurants, Beauty & Salons, Auto Dealerships, Real Estate, Law Firms, E-commerce, and more. Each industry template includes pre-loaded scripts, terminology, and workflows tailored to that sector.

Absolutely. You can adjust tone, speaking style, language, pace, and persona to align with your brand. You can choose from multiple voices or have a custom voice created that represents your business identity.

Yes. VoiceTact supports multilingual conversations, including English and Arabic, with more languages being added. The platform auto-detects the caller's language preference and responds accordingly when configured.

Yes. VoiceTact handles both inbound calls (answering customer queries, booking appointments, routing calls) and outbound calls (following up with leads, sending reminders, conducting surveys). Both modes work autonomously without human involvement.

VoiceTact integrates with most major telephony providers and SIP-based systems. We also provide dedicated phone lines if you prefer a fully managed solution. Zero downtime is guaranteed during the connection process.

Yes. You can upload documents, FAQs, product catalogues, pricing sheets, and custom scripts to give your agent precise, brand-specific knowledge. The agent uses this information to answer questions accurately on every call.

VoiceTact integrates with popular CRM platforms including Salesforce, HubSpot, Zoho, and custom systems via API. Lead data, call outcomes, and scheduled appointments are automatically synced to your CRM in real time.

Yes. VoiceTact provides a robust API for enterprise integrations, allowing you to embed voice AI capabilities directly into your existing software stack, workflows, and customer management systems.

Yes. VoiceTact provides a real-time analytics dashboard tracking call volume, duration, resolution rates, appointment bookings, lead conversion, and customer satisfaction scores — giving you complete visibility into your AI workforce.

Every call is transcribed and stored in your dashboard. You can search, filter, and review transcripts at any time to audit quality, identify trends, or extract insights. Transcripts are also exportable for compliance and reporting.

VoiceTact uses AI-driven insights from every conversation to surface optimisation recommendations. You can continuously refine your agent's responses, update its knowledge base, and adjust scripts based on real call data — making your agent smarter with each interaction.

Yes. VoiceTact's Healthcare agent templates are designed with HIPAA compliance in mind, including encrypted data transmission, access controls, and data handling practices aligned with healthcare privacy regulations.

All data is encrypted in transit and at rest using AES-256 encryption. VoiceTact follows industry-standard security protocols including role-based access control, secure cloud infrastructure, and regular security audits. We are GDPR compliant.

Yes, call recordings and transcripts are stored securely in your account. You control data retention policies and can configure how long records are stored. Data is never shared with third parties. You can delete your data at any time.

Yes. VoiceTact is fully GDPR compliant. We maintain comprehensive data processing agreements, honour data subject rights (access, deletion, portability), and operate with transparent data practices across all EU and international deployments.

VoiceTact offers flexible pricing based on call volume, number of agents, and features required. Plans are designed for businesses of all sizes — from startups to enterprise. Contact our team for a customised quote that fits your specific needs.

VoiceTact offers both monthly and annual plans with no long-term lock-in on monthly subscriptions. Annual plans come with significant discounts. Enterprise clients can negotiate custom agreements with dedicated SLAs.

Yes. You can upgrade, downgrade, or modify your plan at any time from your dashboard. Plan changes take effect immediately, and billing is prorated accordingly.